The Problem
You're tired of your office phone ringing all day with customers asking, 'When will the tech be here?' or 'Did they start yet?' Your tech is in the field, focused on the job — not on calling back to update everyone. Meanwhile, you're stuck playing dispatcher, typing texts or making calls just to keep customers in the loop.
It wastes time, frustrates your team, and makes your business look disorganized — even when the work is getting done right.
How It Works
On your tech's phone, they see today's jobs in 'My Day' with three big, clear buttons: Start, On My Way, and Finish. When they tap 'Start' as they begin the job, the system automatically emails the customer: 'Your tech has started work.' Tap 'On My Way' when heading to the job, and the customer gets: 'Your tech is on the way — arriving soon.' Tap 'Finish' when the job is done, and they get: 'The job is complete — see details and pay your invoice.'
These notifications go out automatically — no extra steps, no app to open, no typing. If the job time or tech changes, the system re-sends the scheduled update so the customer always has the latest info. Everything happens in the background while your tech focuses on the work.
What It Means for You
Your office stops getting those 'when will you be here?' calls — freeing up your time (or your receptionist's) for real business tasks. Your techs stay focused on the job, not on playing messenger. Customers feel informed and cared for, which builds trust and reduces anxiety.
You look more professional without doing anything extra. No more missed updates, no more playing phone tag — just smooth, automatic communication that happens exactly when it should.
Getting Started
This feature is built into the Jobs & Estimates module of your AI Business Sites platform — it's already included in your $497/month plan. There's nothing to install, no setup beyond adding your techs and jobs, and no extra fees.
Just log in, assign a job to a tech, and make sure they have the mobile view open on their phone. The Start, On My Way, and Finish buttons are ready to use — and the automatic customer notifications begin working right away.